For every appointment, basic cleaning such as but not limited to floors, counters, toilets, couches, showers and carpets is done. Additionally, more in depth cleaning is accomplished upon request for instance ovens, fridges, inside cabinets and windows.

As a production team leader, I effectively communicated and collaborated with Production manager and team members to ensure timely order completion while adhering to food safety procedures. My experience includes operating forklifts to load and unload products from shipping containers, overseeing inventory control to ensure accuracy, and making quick decisions to resolve any issues that arise during the production process. Work efficiently in fast-paced environment. 

Streamlined client interactions and expedited complaint resolution by over 35%, driving a significant increase in compliance with monthly sales settlements and boosting organizational liquidity by more than 27%.

Conducted regular reviews and implemented process improvement achieving a 12% reduction in accounting processing times.

Successfully renegotiated vendor agreements, reducing overall expenses by 21% and improving cost efficiency.

Ensured the accurate and timely preparation of monthly financial statements, budgets, business transaction records, journal entries, and general ledgers with 100% precision.

Coordinated the tax remittance processes, resulting in a 12% tax credit and preventing tax fines and liabilities totaling over $500,000.

Conducted IT General Controls (ITGC) and compliance audits for clients in the financial services sector, ensuring adherence to regulatory requirements and industry standards, resulting in Increased audit efficiency by 25% through automated tools, reducing audit cycle time.

Evaluated the effectiveness of IT controls, identify control weaknesses, and recommend remediation to mitigate risks and enhance operational efficiency, leading to boosted operational efficiency by 28% with advanced risk mitigation strategies.

• Instruct students in classroom, laboratory or shop settings, and provide academic assistance.
• Develop and modify course objectives, course outlines, curricula and evaluation procedures.
• Maintain all course-related records including evaluations and attendance and submit required information.
• Prepare and organize course materials and learning resources.  
• Share passion and knowledge of the ECE profession with students.  
• Apply enthusiasm to classroom management, student evaluation, academic advising and related administrative duties.  

Program activities for kids

cleaning up after the kids

Teach kids basic skills

Play with kids

• Advise on Manpower planning and maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.
• Prepare employees for assignments by establishing and conducting orientation and training programs.
• Maintain employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs.
• Oversee the implementation and integration of new policies, procedures, and strategies.
• Ensure HR programs and services follow established policies and procedures and state/federal laws and regulations.
• Develop and implement suitable HR Strategy and framework to support a competent, motivated, and productive workforce, conduct regular data audits to ensure accuracy and alignment.
• Led HR initiatives for a multi-department organization, including talent acquisition, onboarding, and performance management.
• Drafted, edited, and implemented HR documentation, enhancing organizational compliance and efficiency.
• Conducted research and provided actionable insights for leadership to foster a supportive and inclusive culture.
• Partnered with cross-functional teams to address employee relations matters, ensuring timely resolution.

• Sales 
• Customer service
• Cash register

Invoicing completed jobs

Enter accounts payab

• Greet customers as they enter the store.

• Answer customer questions and assist with requests.

• Execute purchases and returns at the cash register while checking for accuracy.

• Restock and organize merchandise on the sales floor.

• Resolve customer complaints and issues in a timely and professional manner.

Updated customer information for over 1,000 clients and designed a streamlined template to improve efficiency. Achieved recovery of over 85% of outstanding receivables from accounts aged 180 days within three months.

Boosted client communication and responsiveness to complaints by over 25%, leading to a higher compliance rate in monthly sales settlements and increasing organizational liquidity by over 15%.

Supervised the business activities of three subsidiaries at New Standard Ag, providing regular mentoring on accounting transactions, resulting in a more than 15% improvement in operational efficiency.

Managed the Accounts Receivable Unit, overseeing 1,000 monthly transactions from 500 clients, including cheque deposits, e-transfers, and cash payments, contributing to monthly revenues exceeding $900,000.

Oversaw IT expense reporting, ensuring compliance with internal and external regulations, resulting in a recouped 85% of outstanding dues, improving financial health and cash flow.

Work with a software development team to provide a business and inventory solution to those in the seed industry 

Create relationships with prospective clients to understand their needs for a business solution, schedule product demos, and coordinate the sign-up and onboarding process 

Manage relationships with current clients and arrange customer site visits

Create, plan, and schedule social media and marketing content, send cold emails, and prepare mail-outs to prospect clients

Create connections with regulatory bodies and facilitate discussions for platform integrations to help streamline the transfer of data for reporting purposes

Create connections and relationships with provincial seed grower associations for sponsorship and presentation opportunities  as well as educational purposes

Create connections within the seed industry for educational purposes and facilitate discussions for platform integration to aid in the data transfer of shared customers

Gather information for the scope and design of  new features

Create SOP’s and help site content in text, video, and interactive demo

Provide remote technical support to customers and ensure the best customer experience possible

Provide basic training to customers on system features

Record and escalate customer requests

Handle incoming support cases and escalate to other members of the team when necessary

 Create reports based on targeted metrics

Prepare software testing scenarios and participate in software testing

Interact with internal and external customers and vendors, listen to their questions and concerns and provide timely responses.

Schedule internal and external appointments, monitor parts arrival, monitor service progress, assign work for up to

• Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival
• Book and confirm appointments via phone and email
• Process transactions (cash and credit cards) and issue receipts
• Welcome walk-ins, answer questions about services and schedule appointments based on availability
• Cross-sell services and products when appropriate
• Update client records with contact and billing details, appointments and services offered
• Maintain a tidy reception area

Opening and closing the store. 

Assisting customers.

Knowledge in store operations.

Ensuring the store is up to visual standards.

Run the store when managers are away.

Assist and provide support for employees.

Delegation of tasks.

Being able to perform all the duties of a sales associate and keyholder.

Proper handling of cash money and insuring cash is balanced. 

Accurately handled cash flow and mastered daily transactions.

Obtained knowledge and experience with inventory methods.

Communicated and problem-solved with the public while provide solutions.

Demonstrated the ability to work effectively with teams while maintaining positive dynamics.

Assisted in the training process for new hires while providing leadership and guidance.

Created inventory orders for tobacoo products in an efficient manner.

Put tools away

Sweep shop floors

take garbage out

Mop office floors

clean kitchen

• Manage the day-to-day operations of the Human Resource Department, administration of the human resources policies, procedures, and programs.
• Employee orientation, development, and training.
• Compensation and benefits administration
• Employee safety, welfare, wellness, and health.
• Engaging with Heads of Departments on employee relations and welfare.
• Carry out responsibilities in departmental development, employee relations, training and development, benefits, compensation, and organizational development.
• Originate and lead HR practices and objectives that will provide an employee-oriented, high- performance culture that emphasizes empowerment, quality, productivity and standards, goal attainment, and the recruitment and ongoing development of a superior workforce.
• Performance management and improvement systems.
• Collaborated with managers to develop and implement workforce strategies aligned with business goals.

●Answered and routed incoming phone calls to the appropriate team members

●Assisted customers with scheduling furniture pickups and deliveries

●Entered sales reservations on behalf of sales associates

●Processed payments and guided customers through financing applications

●Placed furniture orders for both in-store needs and customer requests

●Communicated with manufacturers regarding product orders and availability

●Managed online customer orders and inquiries

●Provided accurate estimated arrival times (ETAs) for furniture to both customers and sales staff

• Exceeded company objectives through standardized procedures.
• Managed routine inspection and maintenance activities for designated facility areas.
• Adapted efficiently under pressure during changing times to advance the organization's brand.

• Strategic HR Management: Developed and executed HR strategies aligned with company goals, including performance management systems and compensation/benefits programs to boost employee productivity and retention.
• Talent Acquisition and Development: Managed end-to-end recruitment processes, onboarding, and implemented training programs to enhance skills and competencies.
• Employee Relations and Compliance: Fostered a positive work environment, resolved employee conflicts, and ensured adherence to labor laws and regulations.

- advertising via social media

- customer quotes, scheduling, bookkeeping, record keeping

- completing work orders to spec; cleaning, painting, assisting seniors with appointments and activities to help them remain in their homes, air bnb property care

- customer relations 24/7

Processed high-volume accounts payable transactions including purchase orders, vendor invoices, travel reimbursements, and electronic payments.

Conducted full-cycle A/P: verified invoices, matched POs, ensured coding accuracy, and obtained payment approvals.

Reconciled A/P transactions with bank statements and general ledger, resolving discrepancies promptly.

Oversaw monthly and year-end financial reports, including aging reports, using Sage, T24 (Temenos 24) and CLERIC systems.

Maintained and updated vendor files, ensuring accurate credit balances and account records.

Reviewed bills for errors and applied corrections; collaborated with vendors to resolve disputes.

Implemented internal controls and streamlined processes, increasing payment efficiency by 10%.

Trained and supervised staff, ensuring compliance with financial policies and confidentiality requirements.

Supported clerical duties: filing, record management, correspondence drafting, and document archiving.

• Oversee internal marketing department responsible for high dollar lead generation across four provinces. 
• Demonstrate return on investment for overall budget, as well as campaigns, and four major consumer events.
• Managing a team of five, including content manager, graphic designer, and coordinators. 

• Cash register
• Customer service
• Assisting in fabric/ product choices
• Organizing fabrics/products
• Inventory
•  

- Engaging with children

- Feeding

- Bathing

- Changing 

- Cleaning

• Oversee daily operations of the HR department.

• Develop and implement HR strategies and initiatives aligned with the overall business strategy.
• In charge of the compensation and benefits packages, administering payroll, compensation and benefits for all staff and ensuring remittance of all employees’ statutory benefits.

• Report to management and provide decision support through HR metrics.

• Develop fair HR policies and ensure employees understand and comply with them.
• Interpret human resources policy to company management.
• Ensure all HR requisitions and payments are processed accurately and on time via HR system.
• In charge of collating/screening CVs, registering candidates and preparing interview documents and process (assessment and interviews), sourcing and recruiting candidates by using databases, social media etc.
• Staff data and documentation management and updating of staff list and information; Update employee records on HR System and delete/archive exited employee information/documents.

-Payroll. Verifying attendance & hours worked, applying pay adjustments.

-Operate accounting software for various companies. Accounts payable, accounts receivable, month end reconciliations, year end reconciliations

-Maintain inventory records

-Answer phone calls, direct calls, record detailed messages 

-Prepare US customs paperwork for exporting & importing materials

-Apply for permits in canada & the US for oversize truck loads

- represented rural MB construction industry employers related to provincial apprenticeship programs, policies, procedures, laws.

- actively participated in board meetings and the Government Affairs, Community Engagement and Awards & Recognition sub committees.

- served one 4 year term

-Answering phone calls and communicating with customers

-Trained other staff in various positions

-Cooked

-Hostess/waitress 

• Assisted in the end-to-end recruitment process, including posting job vacancies, reviewing resumes, coordinating interviews, and facilitating smooth onboarding for new hires.
• Maintained and updated employee records both digitally and in physical files, ensuring compliance with data privacy regulations and HR best practices.
• Collaborated with the payroll team to ensure accurate and timely salary processing by verifying employee attendance, leave, and overtime records.
• Training Coordination: Organized training sessions and workshops, liaised with facilitators, and prepared training materials to support employee development initiatives.
• Policy Administration: Assisted in the implementation and communication of HR policies and procedures, ensuring employees were informed and compliant.
• Employee Engagement: Supported employee engagement initiatives, such as surveys, team-building activities, and feedback sessions, to foster a positive workplace culture.

Contract Instructor for Early Childhood Education Workplace Training

Teaching classes including: Facilitate Music and Movement, Prepare for Play, and Symbolic Play

• Complete operations of a high dollar, brick and mortar retail business
• Comprehensive operational functions, including inventory management and purchasing, customer service program, staff recruitment and retention
• Managed financial operations, overseeing cash flow and key ratio management to ensure the overall health of the company.

- charged with complete redevelopment of a struggling program that did not meet the vision and mission of the Calgary Stampede Foundation.

- developed and successfully implemented a marketing, recruiting, retention, succession and recognition strategy.

- with utmost respect, dissolved the long standing volunteer committee that was unable to make the shift required to support the new and refreshing program.  

- coached a 20 member youth freestyle drill team, choreographed the show, managed and coordinated 40 volunteers.

- marketed show for bookings at local rodeos and community events, organized detailed performance schedule during the 10 day Calgary Stampede Festival.

• recognizing the service needs of clients and assisting other offices and team members to provide client service and meet client deadline
• managing client files for partners to help alleviate their work load
• conducting review and audit engagements
• preparing, examining, and analyzing accounting records and financial statements and reviewing files
• preparing and reviewing farm income program forms
• preparing financial projections
• facilitating internal courses

- evaluated, strategized and implemented continuous improvement plans for 7 school divisions in the  Calgary area to develop and grow the High School Registered Apprenticeship Program. 

- catalyst for establishing and maintaining key stakeholders and collaborative partnerships within 15 communities and 26 high schools.

- managed key accounts with corporate HR departments within the city of Calgary to facilitate provincial hiring initiatives.  

- promoted apprenticeship opportunities, collected applications, interviewed and screened candidates, recommended  candidates to companies and mentored those not selected through a developmental plan to reach recommendation stage. 

- facilitated awareness workshops, prepared and presented statistical reports, monitored and responded to quarterly results in terms of goals and financial implications.

Responsible for assisting customers in person or by phone for the sale of parts for automotive and agriculture equipment

Operate computer and various implement parts programs

Prepare work orders, take inventory, order parts and stock, and accept payment

Responsible for milking operations, feeding, cow and calf care while owner away

Heat detection and perform Artificial Insemination

Responsible for milking operations, feeding, heat detection, artificial insemination, cow and calf care while Herdsperson away

Performed daily barn work of feeding chores and manure removal

Operate bobcat, tractors, and various farm machinery